OUER, our affiliates, related corporations, and associated companies globally will/may collect, use, disclose, and/or process your personal data for one or more of the following purposes:
-
processing and/or dealing with your interest in our products and/or services;
-
considering, processing, dealing with, and/or managing your booking, reservation, request/application, dining, our products, and/or services (the “Transaction”);
-
facilitating, processing, dealing with, administering, and/or managing Transaction(s) by or with you;
-
administering, facilitating, managing, processing, and/or dealing with your relationship with us, your being our dining guest, your being our conference guest, your event with us (such as a wedding, party or other event), your being our loyalty card member or rewards member or other OUER programme member, any transactions or activities carried out by you on the Website or at our premises/establishments or with us, your requests, including but not limited to requirements/requests, dealing with your adhoc queries, requests or bookings such as with concierge or for transport or porter service etc, dealing with your preferences, dealing with your membership needs, dealing with your transportation needs, dealing with your tour bookings, dealing with your tourist sites visits, dealing with your entertainment bookings (including shows, movies, events etc.), processing orders and payment transactions, implementing transactions and the supply of products and/or services to you that you have requested. Without limiting the generality of the foregoing, should you make a reservation or transaction that includes third-party individual(s) or on behalf of third-party individual(s) or for third-party individual(s), you consent to us disclosing personal data that identifies you, to the said third-party individual(s) (such as but not limited to your name);
-
administering, facilitating, processing, and/or dealing in any matters relating to your use or access of the Website, including identifying you for login to the Website, our portals, and other online services provided by or on behalf of us. Without limiting the generality of the foregoing, if you:
-
gain access to or sign in to the Website, using your login credentials of a Social Networking Site, or
-
use any features of a Social Networking Site such as its widgets, plug-ins and browser push notifications, made available to you on our Website,
it may result in information or your personal data being collected or shared between us and the third-party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. (“Social Networking Site” refers to an online or digital platform owned or operated by a third-party, that is used by people to build social networks or social relations, or to interact, with other people, such as but not limited to Facebook, Instagram, Twitter, WeChat). By your proceeding pursuant to (i) or (ii) above, you consent to such collection, use, or disclosure of your personal data;
-
monitoring, processing, and/or tracking your use of the Website in order to provide you with a seamless experience, facilitating, or administering your use of the Website, and/or to assist us in improving your experience in using the Website;
-
administering, facilitating, processing, and/or dealing in any transactions, payments, or activities carried out by you on the Website or at our premises/restaurants/establishments or with us;
-
providing services to you as our dining guest, as our customer, as a member of our loyalty programme(s)/card programme(s)/rewards programme(s) or when requested by you; dealing with or administering your participation in contests, gamification, social events organised by us;
-
registering you as a customer of OUER and/or to deal with, process and/or administer the account that you may open with us, whether a membership account or otherwise, including to facilitate your transactions or activities on our premises, the Website, or your transactions or activities with us;
-
carrying out your instructions or responding to any enquiry given by (or purported to be given by) you or on your behalf including responding to your enquiries and complaints; or responding to or dealing with your interactions with us or your requests; or responding to or dealing with your feedback, comments, or reviews;
-
contacting you or communicating with you via phone/voice call, text message, fax message, email, and/or postal mail for one or more of the Purposes stated herein. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
-
sharing or disclosing (at our discretion) your suggestions, comments, feedback, or content (including audio, video etc.) (collectively “Feedback”) that you provide through Social Networking Sites, to the Website or to us (including at our premises), with other users of the Website or with the public, for publicity and/or promotion purposes with a view to marketing or showcasing the business, products or services of OUER (and/or of any member of the OUER Group Companies), and/or to acquiring customers, and/or for the purpose of providing the public with your Feedback which may be useful for the public’s patronage decision or for the public’s information or otherwise. This includes us disclosing your name together with your Feedback. Without limiting the generality of the foregoing, in the above regard, your Feedback and name may/will be published or shared by us on public media platforms such as the newspaper, the Internet, in our (including our affiliates’) annual reports (if any) etc., and/or incorporated as part of OUER’s (and/or of the OUER Group Companies’) marketing collaterals/materials or corporate video to be disclosed to the public, and you hereby consent to the same. Do not provide us with Feedback if you do not wish for such Feedback to be disclosed to the public. If you wish to give us your Feedback without it being disclosed to the public, please separately email our restaurants at the following email addresses and head the subject of your email with the word “Confidential”;
OUE Restaurants | [email protected]
Chatterbox | [email protected]
Chatterbox Café and Chatterbox Express | [email protected]
Délifrance Singapore | [email protected]
Délifrance Hong Kong | [email protected]
FuFu Pot | [email protected]
Maxx Coffee | [email protected]
Rempapa | [email protected]
Osteria Mozza | [email protected]
Chen’s Mapo Tofu (Downtown Gallery) | [email protected]
Chen’s Mapo Tofu (Star Vista) | [email protected]
Chen’s Mapo Tofu (Serangoon Central) | [email protected]
Hanare by Takayama | [email protected]
Takayama | [email protected]
Shisen Hanten | [email protected]
Hashida | [email protected]
Alfafa | [email protected]
VUE Singapore | [email protected]
HighHouse | [email protected]
Nova | [email protected]
-
understanding and/or managing your interests, concerns, and preferences;
-
to comply with or enforce the terms and conditions of any contract or agreement entered into by or on behalf of OUER (and/or of any member of the OUER Group Companies) to which OUER (and/or of any member of the OUER Group Companies) is otherwise bound or is obliged to observe, and/or to deal with the administration or management of such contract. Without limiting the generality of the foregoing, an example would be where you had made a booking at our restaurant not directly with us but with a third-party table reservation operator and in this regard we would need to and you hereby consent to us collecting, using or disclosing your personal data from or to such third-party table reservation operator;
-
carrying out due diligence, statutorily required activities, or other screening activities (including background checks, anti-money laundering checks, know your client checks) in accordance with legal or regulatory obligations applicable to us (whether Singapore or other countries), the requirements or guidelines of governmental authorities which we determine are applicable to us (whether Singapore or other countries), and/or our risk management procedures that may be required by law (whether Singapore or other countries) or that may have been put in place by OUER, our affiliates, related corporations, and associated companies globally;
-
to prevent or investigate any fraud, unlawful activity, or omission or misconduct, whether or not there is any suspicion of the aforementioned; dealing with conflict of interests; or dealing with and/or investigating complaints;
-
complying with or as required by any applicable law, governmental or regulatory requirements of any jurisdiction applicable to us or our affiliates/associated companies, including meeting the requirements to make disclosure under the requirements of any law binding on us or our affiliates/associated companies, and/or for the purposes of any guidelines issued by regulatory or other authorities (whether of Singapore or other countries), with which we or our affiliates/associated companies are expected to comply;
-
complying with or as required by any request or direction of any governmental authority (whether Singapore or other countries) which we are expected to comply with; or responding to requests for information from public agencies, ministries, statutory boards or other similar authorities. For the avoidance of doubt, this means that we may/will disclose your personal data to the aforementioned parties upon their request or direction;
-
conducting research, (including customer research), surveys, market surveys, analysis, and development activities (including but not limited to data analytics, and/or profiling), obtaining your feedback to our products, services, or facilities, to:
-
improve or develop our products, services, and/or facilities in order to enhance any continued interaction between yourself and us connected or in relation to your relationship with us, the Website, or your Transaction(s);
-
improve any of our products, services, or facilities, whether now or in the future; or
-
improve our understanding of your interests, concerns, and preferences.
-
the conduct of training or training purpose, so as to develop or improve our products or services and/or our staff’s and agents’ services and/or service quality. Without limiting the generality of the foregoing, such training may involve collection, use, disclosure, or processing of your personal data including your feedback or comments or reviews;
-
to facilitate and/or ensure the safety and security of our premises, our guests, our staff and/or visitors to our premises; to deal with, handle and/or conduct disciplinary, security, crime prevention and/or quality assurance processes, matters and/or arrangements. Without prejudice to the generality of the aforesaid, we wish to bring to your attention that there are surveillance cameras installed throughout our premises including at dining establishments and/or our offices, for security, crime prevention, safety, and training reasons and you acknowledge that your personal data will be collected by such cameras and processed by us consequently;
-
for marketing purpose where you have provided your consent to us for the same, and with such consent, we (and/or the OUER Group Companies) may/would be providing you with marketing, advertising and promotional information, materials and/or documents relating to products, services and/or events (including products, services and/or events of third party organisations with which we may collaborate with, that we (and/or a OUER Group Companies entity) or such third party organisations may be selling, marketing, offering, organizing, involved in or promoting, whether such products, services and/or events exist now or are created in the future.
For the avoidance of doubt, this subparagraph is without prejudice to subparagraph (s) above for which you have hereby consented to us contacting you for a survey, which you may subsequently opt out of by sending our Data Protection Officer notice;
-
storing, hosting, backing up (whether for disaster recovery or otherwise) of your personal data, whether within or outside Singapore;
-
maintaining and/or developing our IT or business systems and infrastructure including testing and upgrading of these systems;
-
creating reports with respect to your Transaction(s) and/or transactions that we have with our customers;
-
facilitating, dealing with and/or administering external audit(s) or internal audit(s) of the business of OUER, our affiliates, related corporations, and associated companies globally, Transaction(s), and/or our transactions with our customers;
-
anonymisation of your personal data. In this regard, you acknowledge that personal data that has been anonymised is no longer personal data and the requirements of the PDPA would no longer apply to such anonymised data;
-
dealing with and/or facilitating a business asset transaction or a potential business asset transaction, where such transaction involves OUER as a participant or involves only a related corporation or affiliated company of OUER as a participant or involves OUER and/or any one or more of OUER’ related corporations or affiliated companies as participant(s), and there may be other third-party organisations who are participants in such transaction. “business asset transaction” is defined in the PDPA and includes the purchase, sale, lease, merger or amalgamation or any other acquisition, disposal or financing of an organisation or a portion of an organisation or of any of the business or assets of an organisation;
-
record-keeping purposes and producing statistics and research for internal and/or statutory reporting and/or record-keeping requirements, of OUER or of our affiliates/related corporations;
-
OUER’s or OUER Group Companies’ reporting purposes including but not limited to
reporting on OUER’s business performance (“OUER Group Companies” means OUER,
our affiliates, related corporations, and associated companies globally); and
-
to deal with the or as part of a bankruptcy, winding up, reorganisation, restructuring,
insolvency, receivership, or an assignment for the benefit of creditors, of OUER;
